Consumer Review of Carpet Master Chem-Dry, Oakland
Rated: Worst service I’ve ever received.
I found this company when searching for carpet cleaners in Oakland. On November 2nd, 2004, I had them come out and clean my carpets. The job was adequately done. The employee, Courtney, left his billing folder with my signed charge slip inside my home when we left. He called me and told me he had left it inside, and asked when he could come pick it up. I told him I’d go home after work at 5am and leave it outside for him for him to pick up at his convenience.
When I returned home, my house had been burgled by an unknown suspect, the bathroom screen pried off, the sliding door standing open, the back gate broken. The only thing missing in a house full of things being packed and money left lying on the counter? The folder.
After making a police report, I called to complain. Instead of the owner, Michael Lane, returning my call, the employee Courtney called, telling me he would never break into my home, and that I was only trying to ruin him.
I called the business repeatedly over the course of several weeks. The office help, Susan, was unhelpful and rude. She said on a daily basis that Mr. Lane would call me back, but he never did.
I sent a letter to Mr. Lane, now forwarded on to his franchise board and the Better Business Bureau, and in response, Susan called, saying that Mr. Lane would write me a letter taking care of it. Instead, I got a form response letter, "How did we do? On a scale of one to ten, rank our service." I was too insulted to even bother mailing it in.
On January 27, 2005, I finally reached the owner, only by finding his personal cell phone and email in a job advertisement he posted on Craigslist. He said that I could pay for a polygraph test to prove that his employee was innocent of my charges. He was rude, uncourteous, and disrespectful. He insisted that I was a scam artist, maintaining this even when I removed my request for reimbursement, telling him all I wanted was an apology and certain level of professional courtesy.
I have given up hoping for this. But hopefully this post will help someone deciding whom to hire. Should you need help dealing with this company, please contact me at writerach406 at yahoo dot com. Carpet Master Chem-Dry is the worst, not the best, carpet cleaner in Oakland.
* This is a personal review only. This is not libel, as a statement alleged to be defamatory must also be a false statement of fact. And yo. I couldn’t make this shit up.
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